Setting Up An Auto-Response Message on your Facebook Page

Today’s topic is hot off the market, very rarely utilized so far but a key tool in your marketing.  I expect to see this become very popular in the upcoming months…as soon as businesses figure out it’s there!  This is another great customer service tool that Facebook has recently added.  I must also add that I’ve only seen this on Facebook Pages so far, no individual profiles.

I’m going to make these step-by-step instructions as simple as possible.

  1. Log in to your Facebook and head over to your Business Page.
  2. On the upper right corner of the page, click Settings.
  3. In the left-hand column, choose Messaging.
  4. Scroll down to the middle section “Response Assistant”
  5. You have 3 options:
    1. Stay responsive…. (250 characters)
    2. Send instant replies…. (250 characters)
    3. Show a messenger greeting… (160 characters)
      1. You can set each one of these to On/Off with a simple Yes/No click.  Below each of the 3 options includes a one-line description of the message to be written.  Once you turn a greeting on, you’ll be able to Change (edit) the message to what you want it to say.

The coolest part?  It even auto-responds with the sender’s name so it’s a customized message and you can make the text seem as real-life as possible (I actually recommend that).   The other thing you can do is create an auto-response with more pertinent contact information for your customer, or any current sales, promotions, and events you have going on!

Quick tip:  Be sure to test your auto-responder right away by having a friend send you a message!  You want to be sure it’s working correctly and the spelling is correct!

I’d love to see some of your creative Auto-Responses.

Share them below!

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